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       FAQ's

Frequently asked questions.

  


 

What are your bibs made out of/printed on?

Most of our bibs are printed on a high quality Tyvek (just a little thicker than other number printers) as to not rip out from the pins or tearing off tear tags.  The only products we produce that are not printed on Tyvek are the Mountain Bike numbers (Type M or SM), the Stock Bicycle Frame numbers (Type SF), and our adhesive labels like the Lane Hips (LH), Luggage Tags (LT), Helmet Numbers (SH), and Bar-code Labels.

 

How long does it take?

Stock bibs:  If you are ordering bibs we have on the shelf we can generally ship those out the next business day by the shipping method of you choice.

Custom bibs:  Our standard turnaround on custom bibs is 7 business days from order to ship date.

Shipping time is not included in that 7 days.

Ground shipping can take 1-5 additional business days depending on where we are shipping to.

 

If you need your order faster, we can usually accommodate that.  Just give us a call or send us an email to verify that we are able to meet your timeline.

 

How much are Rush Charges?

Rush charges vary from 10% to 45% depending on how quickly you require an order.

 

How do I place an order?

You can place your order online, via email or give us a call.

If you need to email in your order, please make sure that it is complete with your name, your phone number, billing and shipping address, date the bibs need to be delivered by, and what you want.

 

Your website only allows me to order 1-500 and I want 7001-7500.  Can I still order online?

Yes, just select the 1-500 in the drop down menu to select the correct pricing structure and in the special instructions part of the order write that you would like your number sequence to be 7001-7500.  You can also email in your order or give us a call.

 

Can I see a proof of my bib before it goes to print?

Yes.  For custom orders, we will send you a proof before the order is printed.

 

How do I send in art for a custom order?

You will need to email the art separately in the correct format to sales@marathononline.com.

You will get an order number when you complete your order.  If you indicated in the email your order number I will know which order it goes with.

 

What kind of art do you prefer?

Click Here for that answer.

 

How do I send names to be printed on a bib?

Click Here for that answer.

 

How do I get the Non-Profit discount?

Click Here for that answer

 

If I am ordering bibs for a non profit and they are paying me back, can I still get the non-profit discount?

Yes.  We just need the Federal Tax ID Number of the non-profit to apply the discount.

 

Can you email my invoice?

Yes, this is our preferred method.

 

How do I pay for this?

We accept Visa, MasterCard, Discover and American Express

Checks or Money Orders as long as they are received by the ship date of your order.

Purchase orders if approved and a complete credit application has been received and signed.

 

Can I pay online?

Yes.  If you order from our web store you will have to pay with a credit card to complete the order.

If you are ordering over the phone or email, we will email you an invoice that allows you to pay online with a credit card.

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